Blog and Insight

Vegan and Vegetarian Mystery Shoppers

3 January 2025

Silent Customer

How important is it for restaurants to provide vegan and vegetarian options?

We have silent customers turn down visits because there aren’t enough veggie options on the menus. Searches for vegan restaurants in the UK have tripled over a four-year period, from 60,000 in 2017 to over 200,000 in 2020, highlighting the rising interest in plant-based dining options

Food that doesn’t contain bits of animals isn’t a fad. And don’t assume that a roasted cauliflower or butternut squash curry has that box ticked either. I’m a meat eater who enjoys plant-based dishes, and even I’m sick of seeing these same dishes on so many menus. It’s like the bloody samphire movement that appeared to grip the nation a while back. Every single dish with a sea creature on it would be accompanied by this horrid, green, stringy stuff. Even those who did like it found themselves longing for mushy peas. There’s no excuse for boring vegan and veggie dishes these days. There just isn’t!

In the UK, the proportion of individuals identifying as vegan or vegetarian has increased significantly over the past five years. If you believe that they are not a big enough proportion of your customer base at only 6%, please consider that they do not travel in packs by themselves. They travel with considerate meat eaters who book restaurants that cater for their vegan friends, colleagues and loved ones.

vegan mystery shoppers

Statistics 2024:

  • Vegans: Approximately 2.5 million UK adults, representing 4.7% of the population, follow a vegan diet.
  • Vegetarians: Around 3.1 million individuals, or 5.8% of the population, identify as vegetarians.

Trends Over the Past Five Years:

  • Vegan Population Growth: The number of vegans has risen from about 1.4 million (2.5% of the population) in 2023 to 2.5 million (4.7%) in 2024, indicating a substantial increase.
  • Vegetarian Population Trends: The vegetarian population has seen slight fluctuations, with a decrease from 3.4 million (6.5%) in 2023 to 3.1 million (5.8%) in 2024. This suggests that some individuals may have transitioned from vegetarianism to veganism.

If you want to find out what will drive bookings who are looking to accommodate vegan and veggie diets – ask our mystery shoppers!

Get in touch for a FREE consultation with our friendly team of experts. We will find out about your business and let you know how our mystery guest services can help you improve customer satisfaction and grow your business.

Keep reading

More from the blog

What are you trying to improve?

Tell us where the customer journey matters and we will help work out what evidence you need.

Reputation Management

Mystery Visits

Phone & Online Audits

Free Training Tools

Free Training Tools

Intercepting Complaints

Check-backs and complaint handling go hand in hand. Intercepting a problem before a customer tells you, or Google, not only prevents negative word-of-mouth but can increase revenue through loyalty and positive PR.

Use our fun PEP talk sheets to support your front-line teams in learning how to avoid complaints.

Engaging Conversations

Building a natural and genuine rapport with guests can be the most positive and memorable part of their dining experience. Whilst the food and the environment can be remarkable by itself, making a customer feel that they are more than just a table number, has a far wider reach in terms of spreading positive word-of-mouth.

Use our fun PEP talk sheet to support your front-line teams in learning how to have engaging conversations.

Positive Body Language

Being able to communicate positivity, and with enthusiasm, encourages customers to reciprocate in the same manner. However, most of us are unaware of how we are perceived by others and, whilst we may think we are coming across as welcoming and friendly, our body language could be telling a different story.

Use our fun PEP talk sheet to support your front-line teams in understand the importance of self-awareness.

Relevant Recommendations

Team members need good product knowledge to be able to describe and enthuse, but often don’t know what many of the dishes taste like. A lack of upselling is also often due to a lack of confidence in knowing where to start a conversation that leads to a recommendation.

Use our fun PEP talk sheet to support your front-line teams in learning how to upsell.