Our Values
Janet
Janet, is our Founder and began in hospitality, working weekends and evenings from the age of 14.
During the many more years that followed in the industry, she saw a clear difference in behaviours, motivation, and productivity when people were given words of encouragement rather than those of critical preaching.
She learned that people perform better when given autonomy to learn from their mistakes, rather than being reprimanded for simply trying their best.
Silent Customer was founded in 2008 bringing learning directly to the front line, based on the core values of giving feedback kindly to motivate and influence positive change.
Collectively we believe that nobody who runs a pub or restaurant goes to work to do a bad job or disappoint customers. We support managers and owners in finding ways to make changes within their organisations to action smoother running operations which generates happier teams, increases sales and reduces revenue leakage.
Our team of editors, client managers and silent customers are all selected based on their understanding of the importance of these values.
Sally
Sally, is our Operations Manager. Previously a software engineer, she began working for Silent Customer in 2016 and is a perfect fit for the mystery shopping world for which tech and data has become a necessity in delivering our services.
As well as having enviable patience in being able to navigate our enormously complex software platforms, Sally is also incredibly kind and patient with our Silent Customers and editors who have to embrace our tech from a different perspective.
Sally is super proactive with client support and highly accurate in just about all she does.
She makes a pretty damn fine chocolate ganache cake too.
