We’re fortunate to have longstanding and successful partnerships with many of our customers. Read some of their stories here…
“Working with Silent Customer motivated an internal drive and focus on standards, which in turn generated an improvement in our Global Review Index (GRI) and most importantly, improved customer experience.
As a result, we saw that customers were more likely to return to our hotels. We also noticed a significant increase in upsell revenue, due to a focus on upsells and bundles in the mystery shopper questions.”
Lindsay Southward, Group Director of Operations and People, Village Hotels
“The team have been amazing, super helpful and proactive. They truly care, and go above and beyond to help keep us as a company on our toes. This is the reason I am fully onboard with Silent Customer. They have made a huge difference to our business.”
“Silent Customer’s services combine to give us a clear vision and understanding of our customers’ journey. We're able to react to genuine and direct feedback in one place, and get real-time feedback easily and accessibly, with clear tangible benchmarked data.
The Silent Customer team intrinsically care about their customers and the business.”
“We've worked with Silent Customer for many years. The team have been key in helping us to embed new call standards, develop upselling skills, and incorporate behaviours across our retail and restaurant teams.
There’s never a “one size fits all” approach – it's a highly personalised service that allows our managers to focus on key improvement activity across our sites."
“We are always looking to enhance our guest experience and improve our attention to detail, so Silent Customer seemed like the perfect fit. The in-depth reporting helps to develop training needs in our restaurants, to understand customer sentiment and build an excellent service culture.”