Happy customers
Mystery Shopper, Online Reputation
and Customer Engagement Services
for Multi‑Site Operators
Reputation Management
Monitor, respond & manage all your customer reviews and feedback from from one interface
Mystery
Visits
Mystery dining, guest and shopper services specialising in positive, behavioural influence
Phone & Online
Audits
Covert, recorded and
bench-marked sales calls and online conversations
SILENT CUSTOMER
In this digital world, focused on data, we need to recognise that people still experience the world through taste, sound, touch, sight and smell and, ultimately, how they are made to feel.
Janet Wood Director

Testimonials
“Working with Silent Customer motivated an internal drive and focus on standards, which in turn generated an improvement in our Global Review Index (GRI) and most importantly, improved customer experience.
As a result, we saw that customers were more likely to return to our hotels. We also noticed a significant increase in upsell revenue, due to a focus on upsells and bundles in the mystery shopper questions.”
Lindsay SouthwardGroup Director of Operations and People 
“The team have been amazing, super helpful and proactive. They truly care, and go above and beyond to help keep us as a company on our toes. This is the reason I am fully onboard with Silent Customer. They have made a huge difference to our business.”
Phil YatesOperations Director 
“We've worked with Silent Customer for many years. The team have been key in helping us to embed new call standards, develop upselling skills, and incorporate behaviours across our retail and restaurant teams. There’s never a “one size fits all” approach – it's a highly personalised service that allows our managers to focus on key improvement activity across our sites."
Sara AlexanderOperations Manager 
“Silent Customer’s services combine to give us a clear vision and understanding of our customers’ journey. We're able to react to genuine and direct feedback in one place, and get real-time feedback easily and accessibly, with clear tangible benchmarked data. The Silent Customer team intrinsically care about their customers and the business.”
Imogen CameronMarketing Manager 
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