Mystery Shopper, Online Reputation
and Customer Engagement Services
for Multi‑Site Operators

Reputation Management​

Monitor, respond & manage all your customer reviews and feedback from from one interface 

Mystery Visits

Mystery dining, guest and shopper services specialising in positive, behavioural influence

Phone & Online Audits

Covert, recorded and bench-marked sales calls and online conversations


We pride ourselves on understanding behaviours and our aim is to influence change through positive suggestions rather than criticism. We focus on customer sentiment as we believe that insight into how customers feel delivers the greatest value.

Janet Wood  Director

Our Values

We believe in giving feedback kindly…


A selection of our clients...