Mystery Shopper, Online Reputation
and Customer Engagement Services
for Multi‑Site Operators

Reputation Management​

Monitor, respond & manage all your customer reviews and feedback from from one interface 

Mystery Visits

Mystery dining, guest and shopper services specialising in positive, behavioural influence

Phone & Online Audits

Covert, recorded and bench-marked sales calls and online conversations


In this digital world, focused on data, we need to recognise that people still experience the world through taste, sound, touch, sight and smell and, ultimately, how they are made to feel.

Janet Wood  Director

Our Values

We believe in giving feedback kindly…


A selection of our clients...