Reputation Management
Measure and transform the customer experience
Listen, analyse and make data-driven decisions that will empower your business and teams.
Our award-winning reputation management platform collects review data from 100+ review sites. We surface consumer insights that save you time, money and resources, so you can focus on what matters most.
1
%
of consumers read online reviews before visiting a business
1
%
of people trust online reviews as much as a personal recommendation
1
%
of searchers will pick businesses on the first page of local search results, which are determined by review scores
Get an overview of customer perception
- Measure response rates
- Benchmark star ratings and NPS
- Benchmark against local competition
- Increase customer acquisition and retention
- Activate your insights to make a difference for customers
Gather feedback that will make a difference
- Solicit direct customer feedback, NPS and mini surveys
- Measure and benchmark key areas of the business
- Get found faster by boosting local SEO
- Build a local strategy tailored to each market
Easy and intuitive for your teams
- Respond to reviews and feedback aimed directly at a single site
- All reviews accessed on one interface including DesignMyNight, Dish Cult and many others
- Enable GMs to respond on their phones
- Enable Area Managers to track responses, email alerts and daily summaries
- Manage social listings
- No long contracts or set-up fees
- Receive full support