Testimonials
“The team have been amazing, super helpful and proactive. They truly care, and go above and beyond to help keep us as a company on our toes. This is the reason I am fully onboard with Silent Customer. They have made a huge difference to our business.”
Lucky Voice
Lucky Voice
How did your role at Lucky Voice tie in with the services we provide?
As Operations Director, one of my primary responsibilities is to monitor and improve customer service. I’m constantly looking for 1% marginal gains in order to improve on everything we do.
What were you looking to achieve by enlisting our services?
We were using a mystery diner company before Silent Customer, but the questionnaires and software were too basic and generic. Silent Customer came to the rescue and gave fresh impetus, helping us to discover how our brand was perceived by the Lucky Voice customer, pre-, during and post-visit.
Did you have any apprehensions about working with Silent Customer?
My first concern was that Silent Customer is a small agency and the communication might not be as readily available as with our existing supplier. Wow! How wrong could I be! The team have been amazing, super helpful and proactive. They truly care, and go above and beyond to help keep us as a company on our toes. This is the reason I am fully onboard with Silent Customer. They maybe a small team, but they have made a huge difference.
What have we achieved for Lucky Voice?
Since working with Silent Customer we have gleaned better insight into our business development strategy and have seen an increase of 2% in overall service scores.