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Customer Review Solutions

Customer Review Solutions

Measure and transform the customer experience

Listen, analyse and make data-driven decisions that will empower your business and teams.

Our award-winning reputation management platform collects review data from 100+ review sites. We surface consumer insights that save you time, money and resources, so you can focus on what matters most.

1 %
of consumers read online reviews before visiting a business
1 %
of people trust online reviews as much as a personal recommendation
1 %
of searchers will pick businesses on the first page of local search results, which are determined by review scores

Get an overview of customer perception

  • Measure response rates
  • Benchmark star ratings and NPS
  • Benchmark against local competition
  • Increase customer acquisition and retention
  • Activate your insights to make a difference for customers

Gather feedback that will make a difference

  • Solicit direct customer feedback, NPS and mini surveys
  • Measure and benchmark key areas of the business
  • Get found faster by boosting local SEO
  • Build a local strategy tailored to each market

Easy and intuitive for your teams

  • Respond to reviews and feedback aimed directly at a single site
  • All reviews accessed on one interface including DesignMyNight, Dish Cult and many others
  • Enable GMs to respond on their phones
  • Enable Area Managers to track responses, email alerts and daily summaries
  • Manage social listings
  • No long contracts or set-up fees
  • Receive full support

Looking to elevate your business’s customer experience with mystery dining services? Contact Silent Customer today and take the first step toward driving growth and success.

Enquire Now

Products

Silent Customer

Reputation Management

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Mystery Visits

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Phone & Online Audits

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Free Training Tools

Free Training Tools

Intercepting Complaints

Check-backs and complaint handling go hand in hand. Intercepting a problem before a customer tells you, or Google, not only prevents negative word-of-mouth but can increase revenue through loyalty and positive PR.

Use our fun PEP talk sheets to support your front-line teams in learning how to avoid complaints.

Download PDF

Engaging Conversations

Building a natural and genuine rapport with guests can be the most positive and memorable part of their dining experience. Whilst the food and the environment can be remarkable by itself, making a customer feel that they are more than just a table number, has a far wider reach in terms of spreading positive word-of-mouth.

Use our fun PEP talk sheet to support your front-line teams in learning how to have engaging conversations.

Download PDF

Positive Body Language

Being able to communicate positivity, and with enthusiasm, encourages customers to reciprocate in the same manner. However, most of us are unaware of how we are perceived by others and, whilst we may think we are coming across as welcoming and friendly, our body language could be telling a different story.

Use our fun PEP talk sheet to support your front-line teams in understand the importance of self-awareness.

Download PDF

Relevant Recommendations

Team members need good product knowledge to be able to describe and enthuse, but often don’t know what many of the dishes taste like. A lack of upselling is also often due to a lack of confidence in knowing where to start a conversation that leads to a recommendation.

Use our fun PEP talk sheet to support your front-line teams in learning how to upsell.

Download PDF