Testimonials

“Silent Customer’s services combine to give us a clear vision and understanding of our customers’ journey. We’re able to react to genuine and direct feedback in one place, and get real-time feedback easily and accessibly, with clear tangible benchmarked data.

The Silent Customer team intrinsically care about their customers and the business.”

Brindisa

Brindisa

How did your role at Brindisa tie in with the services we provide?
As a director, Silent Customer’s Online Reputation and Mystery Shopper services combine to gives me a clear vision and understanding of the customers’ journey. We’re able to react to genuine and direct feedback in one place.

What were you looking to achieve by enlisting our services? Firstly, we wanted a sense check weekly and monthly that our own beliefs of our business were aligned with that of our customer. The services we have prescribed to allow us to do that. We get real-time feedback easily and accessibly, with clear tangible benchmarked data.

What were your apprehensions about working with Silent Customer? We joined in 2019 and hadn’t previously used platforms of this type at Brindisa. That said, four years on we can’t see ourselves leaving Janet and her team! From our first meeting, I knew Janet intrinsically cared about her customers and the business.

What have we achieved for Brindisa? A better customer journey, a deep dive view into our business and the ability to benchmark ourselves against our peers.

Reputation Management

Mystery Visits

Phone & Online Audits

Free Training Tools

Free Training Tools

Intercepting Complaints

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Engaging Conversations

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Positive Body Language

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Relevant Recommendations

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