BYO – so there’s a thought…

Conversations about an unlicensed local sushi bar encouraging customers to bring their own wine sparked debate about whether this should make a comeback.

With costs spiraling and eating out becoming more of an occasional treat than a regular pastime with friends – and with more people staying at home – could corkage on BYO help make going out feel more affordable again?

Would offering BYO give customers the impression of a cheaper overall bill, and in turn encourage more people to head out to pubs and restaurants?

Just a thought…

If you need help with understanding what makes your customers’ tick, get in touch.

Janet.

And finally – Sally says, Mystery Shopper Insights

We encourage positive change through motivation so all our feedback must be constructive and non-judgemental.

It’s hard to take a positive tone when you’ve had a bad experience in service or food.

But that’s what we have to do.

Remember that you have been invited, at the expense of the client, to review their business. They welcome honest feedback and don’t expect every visit to be perfect, but they do reasonably expect that you’ll explain what happened objectively and without vitriol and sarcasm.

Stay positive & constructive within your review.

For more useful tips from Sally, click here.

I hope this has been useful insight,

Janet, Sally and The Silent Customer Team