Those of us in service led roles have a duty of care that goes above the mechanics of delivery. We are there to pick people up, to make their day better, to give them joy.
Going above and beyond is simply about caring for other humans.
After a pretty dire start to Jan, a tyre blowout at the end of a freezing, cold day of being outside was just an added slap in the face. But the cheery, warm welcome and ‘can do’ attitude from the young mechanic at the tyre centre was just the tonic the doctor ordered.
Our attitudes and behaviours towards others can make a huge difference to the well-being of the recipient instantaneously.
Just as some people can suck you dry of the last ounce of joy, others can inject a dose of dopamine that can pick you up off the floor.
Next time you have a customer who looks unhappy to be there, take the opportunity to improve their day and you will see a positive return on your investment.
Never underestimate the power of a smile! Thank you Damian from Thames Tyres. Top service.