The Mystery Guest Specialists
Experienced in supporting multi-site, hospitality-led businesses.
Providers of mystery shopping, customer feedback and review collation, sentiment tracking, and competitor analysis.
Experts in motivating behavioural change, identifying and enabling processes and upsell, and in reducing revenue leakage.
Mystery Dining, Secret Shoppers & Mystery Guests
Silent Customer is a renowned mystery dining and shopper agency based in the UK, specialising in providing services that go beyond traditional mystery shopping approaches.
With a unique emphasis on team motivation, our agency not only evaluates customer experiences but also focuses on enhancing employee performance and morale. By offering a holistic view of a business’s operations, Silent Customer provides valuable insights that extend beyond surface-level interactions, delving into the underlying factors that contribute to customer satisfaction.
Through real-life insights gathered by our skilled team of mystery shoppers, mystery dining and mystery guests, the agency offers actionable recommendations to help businesses improve their overall customer experience and drive long-term success.
Silent Customer stands out in the industry for our innovative approach, dedication to team motivation, and commitment to delivering comprehensive and transformative solutions for our clients.
Happy Customers
Our happy customers have gained valuable insight from our mystery dining, shoppers, and guests. Through the detailed reports and feedback provided by Silent Customer, our team can pinpoint strengths to celebrate and weaknesses to address, leading to a more customer-centric approach that resonates positively with your target audience.
We have worked with an array of recognisable, notable brands that have utilised our services to enhance their operations and maintain their competitive edge. If you’re looking to improve your customer satisfaction, reach out to our friendly team today.
We identify service shortfalls and wins.
We inspire change, reduce revenue leakage,
and build brand loyalty.
Customer Reviews Insight
Monitor, respond & manage all your customer reviews and feedback from from one interface
Mystery Guest
Visits
Mystery dining, mystery guest and secret shopper services specialising in positive, behavioural influence
Phone & Online
Audits
Covert, recorded and
bench-marked sales calls and online conversations
Our Services Include
- Mystery guest, mystery diner and secret shopper feedback
- Web and phone audits
- Customer feedback, review insight and sentiment
- Online reputation and engagement management
- Competitor analysis
- Full programme support, consultancy & training
- Top level expertise in customer behaviour
- The latest in reporting and data-safe software
- Flexible, fast, pro-active and responsive service delivery
- Friendly and caring approach
Our Values
We believe in giving feedback kindly…
Our approach is rooted in the understanding that feedback should not only be informative but also motivational and encouraging. We recognise the value of highlighting both strengths and areas for improvement in a supportive manner, ensuring that our clients can benefit from actionable insights without feeling discouraged or criticised.
Testimonials
Hear all about our transformative mystery dining services directly from our clients.
